ServiceNow claims to be a unique company. In the case of ServiceNow, there is simply no competitor that can be compared to them. The problem with this, however, is that IT professionals and decision-makers often don’t really have any idea what ServiceNow does, exactly. This means that there is a need for clarity, not only for potential clients, but also for customers and partners that already so business with them. After all, the time when ServiceNow only did IT service management is a thing of the past.
For people who are not familiar with ServiceNow or see the company as just an IT service management firm, don’t think that you are alone. Techzine conducted research to find out about ServiceNow’s workflow automation, their platform and specialised additions to the platform, and how ServiceNow’s individual components can be installed and used. As some parts are built manually, and some parts are ready to go out-of-the-box, it can be convenient to have a clear overview at hand. The conclusion is that ServiceNow has grown to include a lot more that just IT services, and that there is great potential for the company to become one of the major players on the enterprise SaaS-market.
In addition, the pricing policy of the company is analysed, as well as their API-driven approach and the way the company should develop itself in the future. For instance, free trainings are suggested as a way to increase the adoption of ServiceNow’s solutions. Currently, training costs a lot of money, which is not an optimal way to attract new users.
So, if you are interested in ServiceNow, but are you still not clear on what the company actually does? Read the analysis of Techzine about what ServiceNow does or can do for your company.