If you are trying to build and manage your site, chances are you’re always on the lookout for ways to streamline your workflows and offer better support to your users. Luckily for you, WordPress has all the right features that enable you to do so. In addition, numerous plugins available on WordPress can simply transform your site for the better, from increasing your site’s speed to offering your users a solid customer service system.
However, if you want to focus on helping your customers there are many types of support mechanisms you can use for your business, with the WordPress helpdesk plugin being one of the best ways to do so. It helps you manage customer inquiry emails and support tickets straight from the platform’s dashboard.
If you don’t know what you should be looking for in a WordPress helpdesk plugin, read on to learn a few ways you can offer better support to your customers and help you set up the perfect online experience for all your users.
Why You Need Plugins
Establishing a functioning website has become incredibly important for businesses that want a solid online presence. This enables businesses to take advantage of all the opportunities available online and convert prospects into buyers without incentivizing them to visit their brick-and-mortar stores. On top of that, many invest in various marketing campaigns to boost their sites’ performance, for instance, PPC and SEO.
But if you don’t have a dedicated IT team or the necessary coding knowledge, keeping your website up to date and running with no interruptions can be difficult. Well, not entirely; WordPress has your back through and through. However, just setting up a basic site will not set you apart from the competition. This is where WordPress helpdesk plugins come into play.
Certain plugins, such as the WordPress helpdesk plugin, make it easy to manage customer support inquiries and ensure that user issues are resolved quickly by providing clear communication channels. Others will help you optimize your website for search engines and even boost your site’s speed.
However, this is only scraping the surface; let’s see how the most popular WordPress helpdesk plugins can help you grow.
Ticketing System
Nowadays, when all transactions are conducted online, it’s natural that your customers will seek support for their problems online as well. So you will have to deliver, or otherwise, you will lose a lot of loyal customers, and your prospect conversion rate will drop.
While it’s impossible to deal with all queries simultaneously, you need to have a solid ticketing system to allow your customers to submit them so that you can later sort them by importance and resolve them effectively one by one. Adding various WordPress helpdesk plugins enables your support team to effectively troubleshoot clients’ issues and ensure that no ticket backlog piles up.
Add a Live Chat
While adding a ticketing system will help both you and your clients resolve issues, sometimes, you need to let your clients craft their own experience on your channels. Adding live chat support offers them just that.
Training your customer support team to always deliver answers to clients and help them resolve any issues that might have occurred with your products and services will take you far, and establish you as one of the few businesses that deeply cares about customers and their lives.
However, once you close shop, you should think about implementing an AI live chat feature that will allow website visitors to get answers to their questions even if none of your customer support team is available for them.
Create A Support Forum
A dedicated support forum could be the definitive solution for those in need of assistance. If you have an active community, members of that community can share their experiences and help each other out.
This forum can be an invaluable part of your support system. You can have your visitors see each others’ issues and questions which will help solve them, saving you a lot of time and energy. However, you can also respond to those queries yourself. Your solutions and advice will be permanently recorded, which will enable other users with the same or similar issues to find what they need.
Bottom Line
Ensuring that your client gets the best customer service on your online channels will always play in your favor and boost your conversion rates. However, in order for that to be possible, you need to find the right helpdesk plugins for your website.
Above, we discussed some of the essential and popular plugins that will help you boost your online efficiency and customer service. Don’t forget to seek feedback from your customers to discover whether your strategy is bringing the results you set out to achieve.